India has already cemented its position as the world’s GCC capital, with over 1,600 Centres contributing to global innovation, engineering, and digital transformation. While cost advantages and scale have long been drivers, today the choice of where in India to set up a GCC plays a critical role in long-term success. Each city brings its own strengths — from domain-specific talent clusters to ecosystem maturity.

Here are five Indian cities shaping the future of GCCs:

1) Bengaluru – The Innovation Engine

Often called the “Silicon Valley of India”, Bengaluru remains the top destination for GCCs. Home to more than a third of India’s GCCs, the city provides unmatched access to tech talent, startups, and R&D ecosystems. For companies building advanced capabilities in AI, SaaS, cloud, and cybersecurity, Bengaluru is the go-to hub. The city’s depth of senior leadership talent also makes it ideal for organizations scaling beyond delivery into strategic Centres of excellence.

2) Hyderabad – Pharma Meets Digital

Hyderabad has rapidly become a global GCC hotspot, particularly for life sciences, pharma, and IT services. Its strong presence of multinationals in healthcare, combined with a thriving tech workforce, makes it the perfect base for dual-focus GCCs — those that balance domain expertise with digital transformation. Affordable infrastructure, proactive state policies, and talent availability add to its appeal.

3) Pune – Engineering and Financial Services Hub

With its legacy in engineering and proximity to Mumbai’s financial district, Pune has emerged as a strategic choice for GCCs in automotive, BFSI, and industrial sectors. The city combines top-tier engineering colleges with a cost-effective operating environment, making it suitable for companies looking to blend deep engineering with scalable support functions.

4) Gurugram – Business and Customer Success Capital

Gurugram, part of the Delhi-NCR region, is the preferred hub for GCCs focusing on customer success, digital operations, and professional services. Its closeness to India’s policymaking ecosystem and a diverse talent base makes it especially attractive for consulting firms, e-commerce majors, and global service providers. The city is also gaining traction for GCCs in data analytics and AI-driven customer solutions.

5) Mumbai – The Financial and Commercial Hub

As India’s financial capital, Mumbai is an ideal base for GCCs in the BFSI (Banking, Financial Services, and Insurance), fintech, and professional services sectors. It is home to major financial institutions and global corporations, offering a deep and specialized talent pool in finance, compliance, and legal services. Mumbai’s world-class business districts, strategic international connectivity, and a robust ecosystem of supporting services make it the premier choice for companies looking to anchor their core financial and business operations.

Why City Choice Matters for Your GCC?

The decision isn’t just about cost or convenience, it’s about aligning your GCC’s purpose with the ecosystem that best supports it. Whether it’s innovation in Bengaluru, pharma-digital synergies in Hyderabad, or long-term stability in Chennai, choosing the right city shapes your GCC’s ability to attract talent, retain employees, and deliver business outcomes.